Refund policy

Start a Return, Cancellation or EU Withdrawal Request

To start a return, cancellation or EU withdrawal request, please use our online returns and withdrawal process.

You can also contact us at returns@jobsonsofalnwick.co.uk if you need help with your return.

Our 28-Day Return Policy

We have a 28-day return policy. You must tell us that you wish to return an item within 14 days of receiving your order. You then have a further 14 days to return the goods to us from the date you informed us.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached where applicable, and in its original packaging where possible. You’ll also need your receipt or proof of purchase.

To start a return, please use our online returns and withdrawal process, or contact us at returns@jobsonsofalnwick.co.uk.

Where to Send Returns

Returns should be sent to:

If your return is accepted, we will instruct you where to send your package. Unless the item is faulty, damaged, incorrect, or not as described, return postage is the responsibility of the customer.

Unfortunately, it is not sustainable for us to offer free returns where we pay the return postage cost. We are a small business and this would simply be unaffordable for us.

The original cost of postage, if you paid any, will be refunded to you up to the value of our standard postage service. We do not refund any additional cost for express or upgraded delivery services.

If you are ordering from outside the UK, we cannot be held responsible for any customs charges, import duties, taxes, or handling fees charged in the destination country. These charges are the responsibility of the customer and are not included in the price of the item or delivery charge.

You can always contact us with any return questions at info@jobsonsofalnwick.co.uk.

Damages and Issues

Please inspect your order when you receive it and contact us immediately if the item is defective, damaged, incorrect, or not as described, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including perishable goods, custom products such as special orders or personalised items, and personal care goods where hygiene rules apply. We also do not accept returns for hazardous materials, flammable liquids, or gases.

Unfortunately, we cannot accept returns on gift cards.

Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

If your order is being shipped to a country in the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without giving a justification.

To exercise this right, please use our online returns and withdrawal process or contact us at returns@jobsonsofalnwick.co.uk with your name, order number, and the item or items you wish to return.

You then have a further 14 days from the date you notify us to return the goods to us.

Unless the item is faulty, damaged, incorrect, or not as described, the cost of returning the goods is the responsibility of the customer.

Returned items should be in the same condition that you received them, unworn or unused, with tags attached where applicable, and in their original packaging where possible. You’ll also need your receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return, and let you know whether the refund has been approved.

If approved, you’ll be automatically refunded to your original payment method within 10 business days.

Please remember that it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at info@jobsonsofalnwick.co.uk.