Privacy policy

This Privacy Policy explains how Jobsons of Alnwick Limited collects, uses and protects your personal information when you visit our website, place an order, contact us, or use our services.

Last updated: 16 June 2026

Your Privacy Matters

We use your information to process orders, provide customer service, manage returns, improve our website, send marketing where permitted, and meet our legal obligations.

Who We Are

This Privacy Policy describes how Jobsons of Alnwick Limited, trading through www.jobsonsofalnwick.co.uk, collects, uses and discloses your personal information when you visit our website, use our services, make a purchase, or otherwise communicate with us.

In this policy, “we”, “us” and “our” refer to Jobsons of Alnwick Limited. “You” and “your” refer to customers, website visitors and other individuals whose personal information we collect.

For the purpose of applicable data protection laws, Jobsons of Alnwick Limited is the data controller of your personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal or regulatory reasons.

When we make changes, we will update the “Last updated” date above and take any other steps required by applicable law.

Information We Collect

The types of personal information we collect depend on how you interact with our website and services.

Information You Provide Directly

Information you provide to us may include:

• Basic contact details, including your name, address, phone number and email address.
• Order information, including your billing address, shipping address, payment confirmation, email address and phone number.
• Account information, including your username, password and account preferences.
• Shopping information, including items you view, add to your basket or purchase.
• Customer support information, including messages you send to us about orders, returns, exchanges or enquiries.

Information Collected Automatically

We may automatically collect certain information about your interaction with our website, including device information, browser information, IP address, pages viewed, products viewed and other information about how you use our services.

We collect some of this information using cookies, pixels and similar technologies.

Information from Third Parties

We may receive information from third parties that help us provide our services, including Shopify, payment processors, shipping providers, marketing platforms, analytics providers and other service providers.

How We Use Your Personal Information

We use your personal information to:

• Process payments and fulfil your orders.
• Arrange shipping and delivery.
• Manage returns, cancellations, exchanges and refunds.
• Create, maintain and manage customer accounts.
• Provide customer support and respond to enquiries.
• Send order updates, service messages and other transactional communications.
• Send marketing communications where permitted by law or where you have opted in.
• Improve our website, services, products and customer experience.
• Detect, investigate and prevent fraud, security incidents or misuse of our services.
• Comply with legal, regulatory, tax and accounting obligations.

Cookies

Like many websites, we use cookies and similar technologies to power and improve our website, remember your preferences, understand how customers use our site, and support analytics, advertising and marketing activity.

Some cookies are necessary for the website to function. Others help us improve the website or tailor advertising and marketing.

Most browsers automatically accept cookies by default, but you can set your browser to remove or reject cookies. Please note that blocking cookies may affect how our website works.

For more information about cookies used by Shopify, please see Shopify’s cookie policy at www.shopify.com/legal/cookies.

How We Share Personal Information

We may share your personal information with third parties where necessary to provide our services, operate our business, meet legal obligations, or protect our rights.

This may include sharing information with:

• Shopify, which powers our online store.
• Payment processors and fraud prevention providers.
• Delivery, fulfilment and shipping partners.
• Customer support and communication providers.
• Analytics, advertising and marketing service providers.
• Professional advisers, including accountants, legal advisers and insurers.
• Public authorities, regulators or law enforcement where required by law.

We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.

Marketing Communications

We may send you marketing emails where you have signed up to receive them, or where otherwise permitted by applicable law.

You can unsubscribe from marketing emails at any time by using the unsubscribe link shown in our emails. If you unsubscribe, we may still send you non-marketing messages, such as order updates, account information, returns updates or customer service messages.

User Generated Content

Our website may allow you to post product reviews or other user-generated content. If you choose to submit content to a public area of the website, that content may be visible to others.

Please avoid sharing personal or sensitive information in public reviews or comments.

Third-Party Websites and Links

Our website may include links to websites or online platforms operated by third parties. If you follow these links, please review their privacy and security policies.

We are not responsible for the privacy, security, accuracy or content of third-party websites that are not controlled by us.

Children’s Data

Our services are not intended for children, and we do not knowingly collect personal information from children.

If you are a parent or guardian and believe that a child has provided us with personal information, please contact us using the details below and we will take appropriate steps.

Security and Retention

We take reasonable steps to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee perfect security.

We keep your personal information for as long as necessary to provide our services, maintain records, comply with legal obligations, resolve disputes and enforce our agreements.

Your Rights and Choices

Depending on where you live, you may have rights in relation to your personal information. These rights may include:

• The right to access the personal information we hold about you.
• The right to ask us to correct inaccurate information.
• The right to ask us to delete personal information in certain circumstances.
• The right to request a copy of your personal information.
• The right to object to or restrict certain types of processing.
• The right to withdraw consent where we rely on consent.
• The right to opt out of marketing communications.
• The right to complain to a data protection authority.

These rights are not absolute and may only apply in certain circumstances. We may need to verify your identity before responding to a request.

To exercise your rights, please contact us using the details below.

International Transfers

We may transfer, store and process your personal information outside the country where you live, including where our service providers operate.

Where required, we rely on appropriate safeguards or recognised transfer mechanisms, such as Standard Contractual Clauses or equivalent safeguards under applicable UK or European data protection laws.

Complaints

If you have a complaint about how we process your personal information, please contact us first using the details below so that we can try to resolve the issue.

If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.

Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or if you would like to exercise any of your rights, please contact us:

Our representative in the EEA and the UK is Rachel Wilson.