Why We're Known for Great Customer Service

Why We're Known for Great Customer Service


Here at Jobsons whether you visit us in-store or online, we know that you'll love our customer service. Our team are retail veterans who know and understand our customers and the products that we sell to a very high standard.

We're friendly and approachable, welcoming when we first meet you but not too suffocating where we'll stand over you whilst you're browsing. If you're shoppping with us online we aim to answer your queries within 24 hours.

We sell a wide range of products and know it can sometimes be overwhelming looking at a range and being unsure what size you need to buy. If you have any queries about our product ranges, the team are here to provide helpful recommendations and accurate information.

We have a positive attitude, if we don't have a particular size or style in stock, we'll do our best to order this on for you as soon as we can.

We're honest and won't ever sell you something that we think doesn't fit you or doesn't suit you. We don't believe in selling you something that you might return to us later as you probably won't come back to see us again.

We can tell you how good we think we are over and over again, but here are some genuine customer reviews so you can hear for yourself:

Michel was on business in Alnwick and had travelled from Switzerland. A massive Barbour fan he said:

"Rachel, your team is more than perfect".

What a ringing endorsement!

Dave visited us towards the end of the summer to buy a pair of Grisport walking boots:

"Just to thank you again for your patient help as I tried on a selection of Grisport boots. You couldn't have been more helpful, (all that up and down the stairs with boxes, the personal lacing service, etc!) and I'm delighted with my purchase."

Dave was a lovely customer and we were so pleased that we could help him in his search for his new pair of boots.

So come and see for yourself why we are known for our great customer service. We love retail, and serving customers and providing with them with a great pair of shoes or boots or a new outfit really fills us with pride.

Much love

Rachel and the Jobsons team x

 

 

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